Restaurants & kitchens
Front-of-house and the kitchen share one inbox. Orders and catering questions are assigned, never lost in a personal chat.
Team Inbox · A Queek OS surface
One shared inbox for.
Your staff reply to customers across WhatsApp, Instagram, and Facebook from one shared inbox. The AI Agent handles routine chats and hands off to a person cleanly. Every conversation is assigned, tracked, and accountable, so nothing gets dropped.
AI hands off cleanlyEvery chat assignedFull audit trail
queek.com / team-inbox
3 on shift
0 unassigned- @chimamanda.stylesInstagram
Do you have the gold one in size 10?
AI2m - Tunde A.Facebook
Bulk order, 24 packs. Any discount?
TOTobi8m - Folake A.WhatsApp
Pickup ready in 18 minutes, thank you!
ADAda26m - Emeka N.Facebook
What time do you close today?
AI41m - Bola OkaforWhatsApp
Just paid, order #2241 confirmed.
Done1h
One inbox for the whole team. AI and people work the same threads, nothing dropped, everyone accountable.
Replying as a team today
Customer chats are scattered across staff phones.
Most teams answer customers from personal phones and a tangle of apps. Nobody can see the whole picture, so the same customer gets two replies, or none. When someone leaves, the conversations leave with them.
Phones & personal apps
Everyone in a different app, no record.
- Chats live on staff phones and personal WhatsApp
- No record of who replied, or whether anyone did
- Customers double-replied by two people, or ignored
- When a staff member leaves, the threads leave too
Queek Team Inbox
One inbox the whole team works from.
- Every channel in one shared inbox your team signs into
- Each conversation assigned to a person, owned end to end
- The AI Agent handles routine chats, hands off cleanly
- Every reply, takeover, and assignment is logged
The signature moment
AI handles the routine. A person takes the hard one.
Watch the shared board work. The AI Agent answers routine chats across every channel. The moment a question needs a person, a staff member takes the thread, the AI pauses, and it resumes on the next chat. Every step is assigned and logged.
queek.com / team-inbox
Shared inbox0 unassigned
- Amaka O.
Do you also cater for 40 people?
Donenow - @chimamanda.styles
Do you have the gold one in size 10?
AI2m - Tunde A.
Bulk order, 24 packs. Any discount?
TOTobi8m - Folake A.
Pickup ready in 18 minutes, thank you!
ADAda26m - Emeka N.
What time do you close today?
AI41m - Bola Okafor
Just paid, order #2241 confirmed.
Done1h
AO
Resolved by Ada · AI resumedAmaka O.
WhatsApp
Hi, do you have jollof rice and grilled chicken?
AI Agent
Yes. Jollof rice ₦3,500 and grilled chicken ₦4,200, both available now.
From your catalog
Add both. Do you also cater for 40 people?
Internal note · Ada
Catering needs a custom quote — I've got this one.
Internal note · not sent to customer
Ada · Staff
Hi, this is Ada. Yes, we cater for 40. Putting your quote together now.
Perfect, thank you Ada.
AI Agent
Quote sent. Order #0214 saved to Queek OS. Routine chats are back on me.
AI resumed
What the team inbox does
Everything a team needs to own every conversation.
Not a single chat window. A shared workspace where AI and people work the same threads, with the assignment, notes, and history a real team runs on.
One shared inbox
Your whole team signs into the same inbox and sees every open conversation, not just their own.
Every channel, one queue
WhatsApp, Instagram, and Facebook land in the same place. No app-switching, no missed threads.
AI handoff, pause & resume
The AI Agent pauses the instant a staff member replies, then resumes on the routine chats when they are done.
Assign to the right person
Hand a thread to a teammate or a branch. Ownership is clear, so two people never reply at once.
Internal notes
Leave context for a teammate on a thread. Notes stay inside your team and never reach the customer.
Canned replies
Save your common answers and drop them into any thread in a tap, so routine replies stay consistent.
Customer context attached
Past orders, profile, and history sit beside every thread, so anyone can pick it up and act on the order.
Full audit trail
Every reply, takeover, and assignment is recorded. You always know who said what, and when.
AI and people, same threads
Queek AI and your staff work side by side.
The AI Agent carries routine chats so your team is not buried in repeat questions. When a conversation needs judgement, a person steps in and the AI steps back. Queek AI, your merchant copilot, can draft a reply or summarise a long thread so staff move faster. People stay in control of every word that goes out.
AI Agent fronts the routine
Prices, availability, and order status answered across every channel, 24/7.
Staff take the thread, AI pauses
The moment a person replies, the agent steps back so it never talks over your team.
Queek AI assists your team
Drafts a reply or summarises a thread on request. A staff member always sends it.
Coverage nowLive
- 4 open
AI Agent
Routine chats, every channel
- 2 open
Ada
Catering & VIP threads
- 1 open
Tobi
Bulk orders & wholesale
- Ready
Ngozi
Escalations, on call
Every open conversation has an owner. Nothing is unassigned.
From the thread AI
Add the jollof and grilled chicken, please.
New order · #0214
- Jollof rice₦3,500
- Grilled chicken₦4,200
- Total₦7,700
Create orderView customer
One inbox, one operating system
The inbox is wired into the rest of Queek OS.
Because the inbox shares the same catalog, orders, and customer records as your store and POS, staff can act on a conversation without leaving it. Confirm an order, check stock, or pull up a customer's history right from the thread.
Act on orders from the thread
Create or update an order from the conversation; it lands in the same order queue.
One customer record
The same profile and order history follows the customer across every channel.
Live catalog & stock
Staff and the AI Agent both answer from the same prices and availability.
Teams that run this way
Built for any team that answers customers all day.
Fashion & online sellers
A small team handles DMs across Instagram and WhatsApp together, with the AI Agent covering sizing and price questions.
Pharmacies & essentials
Routine availability checks go to the AI Agent; anything that needs a pharmacist is assigned to the right person.
Multi-branch retailers
Route a thread to the branch that can fulfil it. Every branch works the same inbox with clear ownership.
Accountable by design
Know who replied, and stand behind every word.
Every reply has a name
AI or a specific staff member is on each thread. There is never a mystery about who answered a customer.
Complete audit trail
Takeovers, assignments, and resolutions are recorded. Review any conversation and see exactly what happened.
Roles & permissions
Decide who can reply, reassign, or see which channels. Staff and branch controls run on Queek OS.
Questions
What teams ask about the shared inbox.
Honest answers on assignment, the AI handoff, and how the inbox stays accountable.
How is this different from the WhatsApp AI Agent page?
The AI Agent is the customer-facing assistant that sells in a chat. Team Inbox is the operations view your staff work in: one shared inbox across channels, with assignment, internal notes, customer context, and a full audit trail. The same AI Agent runs inside it and hands off to your team.
What happens when a staff member needs to step in?
The moment a staff member replies in a thread, the AI Agent pauses so it never talks over your team. Once the conversation moves on, it resumes on the routine chats. Every takeover is assigned to a person and logged.
Can I assign conversations to specific people or branches?
Yes. Any thread can be assigned to a teammate or a branch, so ownership is always clear and two people never reply to the same customer at once. You can reassign at any time, and the change is recorded.
Are internal notes visible to the customer?
No. Internal notes stay inside your team. Use them to hand off context, flag a VIP, or explain a decision. Only the messages your team or the AI Agent send reach the customer.
Does the inbox connect to my orders and customers?
Yes. The inbox shares the same catalog, orders, and customer records as your store and POS. Staff can confirm an order, check stock, or pull up a customer's history right from the thread, and it stays in sync across Queek OS.
Do I need to be technical to set it up?
No. Connect your WhatsApp, Instagram, and Facebook, add your staff, and set who can do what. There is nothing to code, and the AI Agent is ready as soon as your catalog is connected.
Bring your team into one inbox
Reply as one team, not a dozen phones.
Connect your channels, add your staff, and let the AI Agent and your team work the same inbox. Every conversation assigned, tracked, and accountable.
No credit card needed · Free plan available