Privacy policy

Queek Technology Limited ('Queek', 'we', 'us', 'our') provides a multi-service platform through three main applications: Queek App for users requesting services, Queek Rider for delivery partners, and Queek Merchant for service providers and vendors.

This Privacy Policy outlines our commitment to protecting your information in accordance with the Nigeria Data Protection Act 2023 (NDPA) and Nigeria Data Protection Regulation 2019 (NDPR).

Our services and features are continuously evolving. When we update this Policy, we will notify you through the app or email, post updates on our website, and indicate the last updated date.

Your continued use of our services after changes indicates acceptance of the updated policy.

When you use the Queek App, we collect your profile and contact details including name, email, and phone number.

We store your delivery addresses and order history to improve service delivery.

Payment information is securely collected and processed for transactions.

Device information and usage data help us optimize the app performance.

For delivery partners, we collect identity verification documents including valid ID and proof of address.

Vehicle information including registration and insurance details are required for service provision.

We track delivery performance data and location during active deliveries.

Banking information is collected for payment processing.

Business registration details and store information are collected for verification.

Product catalogs and pricing information are stored for display on our platform.

Transaction records and payment details are maintained for business operations.

Store manager and key personnel contact information is stored for communication.

Queek is a Meta Tech Provider. Merchants can connect their own WhatsApp Business, Instagram, and Facebook accounts to Queek so they can sell and respond to customers directly from those channels.

When a merchant connects a channel through Facebook Login for Business, we receive and store the credentials needed to operate it on their behalf: the WhatsApp Business Account ID, phone number ID, page or Instagram account ID, and the access tokens Meta issues. We use these solely to send and receive that merchant's business messages and never for advertising or unrelated purposes.

For connected channels, Queek processes the messages exchanged between the merchant and their customers — including the customer's name, phone number, message content, and order details — strictly on the merchant's behalf to enable ordering, support, and delivery. In this role the merchant is the data controller and Queek acts as a data processor.

Data obtained through the WhatsApp Cloud API and Meta Platform is used only to provide the connected-channel service, is retained only as long as the channel remains connected, and is handled in accordance with the Meta Platform Terms, WhatsApp Business Messaging Policy, and Developer Policies.

A merchant can disconnect a channel at any time from their Queek dashboard, which revokes our access and removes the stored credentials. To request deletion of data we hold from a connected Meta or WhatsApp channel, email [email protected]; verified requests are actioned within 30 days, subject to legal retention obligations.

We use cookies and similar technologies to remember your preferences and improve app performance.

These technologies help us enhance security and analyze usage patterns.

You can manage cookie preferences through your device settings.

Essential cookies required for basic platform functionality cannot be disabled.

Location access is essential for showing nearby vendors and services.

Real-time location tracking enables efficient delivery management.

We optimize delivery routes using location data.

You can control location permissions through your device settings, but this may limit service functionality.

Your information helps us process orders and facilitate deliveries efficiently.

We use data to improve our services and ensure platform safety.

Information is used to comply with legal requirements and prevent fraud.

Customer support and service updates are provided using your contact information.

We send in-app notifications for order updates and important alerts.

SMS alerts are used for time-sensitive information and delivery updates.

Email communications include receipts, promotional offers, and policy updates.

Phone calls are made only for urgent matters requiring immediate attention.

Service providers receive necessary information for order fulfillment.

Payment processors handle transaction data securely.

Delivery partners receive delivery details and contact information.

Law enforcement agencies may receive information when legally required.

We implement strong encryption protocols to protect your data.

Regular security audits are conducted to maintain platform safety.

Access controls restrict data visibility to authorized personnel.

Staff undergo regular training on data protection and security.

Active accounts: We retain data for the duration of service plus 7 years.

Inactive accounts: Data is kept for 7 years from last activity.

Legal requirements may extend retention periods for specific information.

You can request data deletion subject to legal obligations.

Marketing communications are sent only with your consent.

You can opt-out of promotional messages at any time.

Service-related communications cannot be opted out of.

Preference settings can be managed in your app profile.

Our platform may contain links to external services and websites.

We are not responsible for third-party privacy practices.

Review privacy policies of linked services before sharing information.

Exercise caution when accessing external links.

You have the right to access and review your personal data.

Incorrect information can be updated through our support team.

You may request account deletion subject to service obligations.

Contact [email protected] to exercise your data rights.

This Privacy Policy is governed by Nigerian Law.

We comply with the Nigeria Data Protection Act 2023 (NDPA).

Our practices align with the Nigeria Data Protection Regulation 2019 (NDPR).

Disputes will be resolved under Nigerian jurisdiction.