Delete your data

This page explains how to request deletion of your data from Queek, operated by Queek Technology Limited ('Queek'). It applies to the Queek App (customers), Queek Merchant (vendors), and Queek Rider (delivery partners).

We provide a clear way to request account and data deletion, in line with the Nigeria Data Protection Act 2023 (NDPA) and applicable platform requirements.

1. Open the Queek app and sign in.

2. Go to Profile (or Settings) → Account.

3. Tap 'Delete Account'.

4. Confirm the request. Your account is scheduled for deletion and you are signed out.

If you cannot access the app, use the email method below.

Send an email to [email protected] (or [email protected]) with the subject 'Delete my data'.

Use the email address or phone number registered to your Queek account so we can verify you.

We verify the request to protect your account, then action it. You will receive confirmation when deletion is complete.

You don't have to delete your whole account to remove specific data. You can ask us to delete particular categories of your data — for example your saved addresses, order or conversation history, or marketing preferences — while keeping your account active.

Email [email protected] with the subject 'Delete specific data' and tell us which data you want removed. We verify the request and action it within 30 days, subject to the legal retention obligations below.

Your profile and contact details: name, email address, and phone number.

Saved delivery addresses and location data.

Your order, booking, and conversation history that is no longer required for a legal or financial obligation.

Account preferences, device tokens, and marketing consents.

For vendors: store profile, catalog and bot settings tied to your account; for riders: profile and onboarding documents not subject to legal retention.

Transaction and payment records required by law (for example tax, accounting, and anti-fraud obligations) are retained for up to 7 years, after which they are deleted.

Information we are legally required to keep, or that is needed to resolve disputes or enforce our agreements, is retained only for as long as that obligation lasts.

Retained records are minimised and access-restricted, and are deleted once the applicable retention period ends.

Requests are actioned within 30 days, subject to these legal retention obligations.

For any question about deleting your data, email [email protected].

Operated by Queek Technology Limited.